Hope Alliance’s Return to Full Service

 

  1. Throughout the “Stay Home, Stay Safe” Orders, our Hotline remained open and staffed. There will be no changes in our operation of Hotline Services.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, Group Counseling sessions were cancelled until further notice. To the extent that clients desire and to the extent that “Social Distancing” guidelines remain in effect, Group Counseling sessions will resume beginning the week of June 1, 2020.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, all services offered through our outreach offices in Cedar Park, Georgetown, Hutto, Liberty Hill and Taylor were cancelled until further notice. To the extent that “Landlords” permit, services in Outreach Offices will resume beginning June 1, 2020.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, all contact with volunteers was cancelled until further notice. To the extent that “Social Distancing” guidelines remain in effect, contact with volunteers will resume beginning on June 1, 2020.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, Hope Alliance continued to accept donations of supplies, but in a modified process. To the extent that “Social Distancing” guidelines remain in effect, acceptance of donations at the Counseling Office will resume on Monday, May 25th, 2020.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, Counselors and Advocates eliminated face-to-face contact with clients and scheduled sessions via video. For willing and able clients, video-based counseling and advocacy will become a part of our normal operations provided Hope Alliance can identify an HHSC-approved video platform. For clients wanting face-to-face counseling and/or advocacy services, scheduling for said sessions will resume on Monday, May 25, 2020. Actual face-to-face counseling and/or advocacy sessions conducted in our Counseling Center will resume on June 1, 2020. Counselors, Advocates and their supervisors will need to identify the number of clients in their respective portfolios who choose to have face-to-face sessions vs video sessions. Then Counselors, Advocates and their supervisors will need to put into work schedules the combination of video and face-to-face services accordingly while keeping in mind that it is preferred that said staff members spend at least half of their work week in Hope Alliance’s facilities and alternate their days in the office with other staff so that there is at least one or two Counselors and Advocates in the office every day.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, anyone who felt sick was to stay home and use their PTO time to do so. This practice has always been Hope Alliance “standard operating procedure” and will continue.

 

  1. The federal government passed legislation approving “Paid Sick Leave,” and free medical care for those who contracted COVID-19. Hope Alliance will continue to follow the guidelines detailed in all relevant legislation and/or Executive Orders.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, some Team Members other than Counselors and Advocates, but not all, received permission to work from home until further notice. Telecommuting will be permitted on a case-by-case basis to be determined by VPs and/or the CEO. However, telecommuting schedules must be pre-arranged and approved such that at least 50% of a work week is spent in the Shelter or Counseling Office and all co-workers in the same department performing the same type of service cannot be out of the shelter/office at the same time.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, front Office Advocates and the Office Manager worked all hours of the shortened work week (Mon.-Thur., 8:00 am-5:00 pm). The Counseling Office will resume pre-COVID-19 office hours. Front Office Advocates and the Office Manager will resume regular office hours on May 25, 2020.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, all staff were required to have their temperatures recorded upon entry and exit of their respective facilities. This practice shall continue for both staff and clients until further notice. Additionally, Hope Alliance is using a fingertip Pulse Oximeter to measure oxygen content in the blood. Both measurements will be taken and charted.

 

  1. Face-to-Face “Intake” procedures will resume on June 1, 2020. During Intake Sessions, Advocates should be very observant of COVID-19 warning signs, wash hands, wipe surfaces, and wear masks if they choose.

 

  1. During our COVID-19 Operational Plan implemented on March 20, 2020, staff at the Shelter reduced the Shelter population via attrition until there was one family per large bedroom and one client per communal bedroom in order to be compliant with “Social Distancing” guidelines. To the extent permitted by Executive Orders and Social Distancing guidelines still in effect, Shelter Intakes shall resume beginning no later than June 1, 2020.

 

  1. To the extent required by Executive Orders, sheltered clients will be asked to:
    1. Sign a “release” stating they have read and understand CDC Safety Guidelines RE: COVID-19,
    2. Limit their trips away from shelter,
    3. Practice CDC guidelines re: Social Distancing, etc.
  • And when they return from being away from Shelter, clients will:
  1. Be asked to have their temperature and oxygen level taken and recorded on a chart, and
  2. Be observed by staff while they wash their hands or use hand sanitizer upon re-entry to the Shelter.

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