Hope Alliance Services Overview

All services provided at Hope Alliance are free and confidential. All services are available in both Spanish and English.

24-hour Crisis Hotline (1-800-460-7233)

If you are in immediate danger, please call 911. Otherwise, our 24-hour crisis hotline is answered seven days a week, 365 days a year. The hotline is the first step in seeking help for sexual assault and domestic violence. Our hotline advocates can provide crisis intervention, help you create a safety plan, prepare you to leave when the time is right, find emergency shelter, help you access counseling and legal advocacy, arrange for a SANE exam, and provide you with referrals to other resources in the community.

No appointment necessary for immediate face-to-face crisis intervention and advocacy services.  Call the 24-hours crisis hotline at 1-800-460-7233 for more information.

Our advocates maintain a strict policy of confidentiality, but if you prefer to remain anonymous, you can use a nickname when you call the hotline. Under certain situations a hotline advocate may be required to break confidentiality because we are mandated by law to make a report if we believe that a child, a person 65 years or older, or an adult with disabilities is being abused, neglected or exploited.  We will also make a report with law enforcement if we believe you might harm yourself or someone else.

Hospital Accompaniments

If you have recently been sexually assaulted, Hope Alliance can send a certified sexual assault advocate to meet you at a local hospital for help and support. Our advocates are compassionate and supportive, and can provide crisis intervention and/or even be in the room with you, your family and/or friends at the hospital while medical and forensic examinations are conducted. The advocate will help you understand your rights as a victim of violence and let you know what other resources are available to you. Our advocates our compassionate and supportive and can even be in the room with you while your SANE (Sexual Assault Nurses Exam) takes place, if you choose.

Please remember that if you are sexually assaulted, your first call should be to 911. Once you are safely away from your attacker, if possible, ask a friend or family member to wait with you until the police arrive. In order to preserve evidence, don’t bathe, brush your teeth or hair, change clothes, go to the bathroom, eat or drink, or clean your wounds until after you have been examined by the SANE nurse or have been given the okay by law enforcement.

It is your choice to report the assault to the police, but you can have a SANE exam done as a “non-reporter” and make the decision to press charges or not at a later time. Even if you decide not to report the assault, you should seek medical attention from a hospital or clinic and it is never too late to call the Hope Alliance hotline for support. The SANE exam is available to adult and child survivors of family violence, stranger and non-stranger sexual violence 24 hours/day, 7 days/week.

Court and Law Enforcement Accompaniments

Hope Alliance advocates can also accompany you to any law enforcement interviews or criminal justice proceedings where you want the support of an advocate. This sometimes includes meetings with attorneys, trials, filing a police report, interviews with law enforcement, etc.

Emergency Shelter

Hope Alliance provides emergency shelter, counseling and case management at its confidential, secure shelter location. While the shelter is only open to women and children, alternative emergency shelter can be arranged for male survivors. The shelter is open 24 hours a day, 365 days a year. Most families stay about 30 days. Food, clothing, safety planning, case management, counseling, legal advocacy, hospital and court accompaniment, tutoring, and assistance with crime victim compensation and protective orders are available throughout the stay.

The shelter program has two phases. During Phase I of the program, which lasts 72 hours, the only requirement is residents complete an intake session, sign consent forms and review information about their rights as a client. This gives everyone time to rest and collect their thoughts. Clients who choose to enter Phase II are required to meet with a case manager at minimum once each week. During these sessions goals are established and monitored, strengths and obstacles are explored, and possible resources are identified.


Hope Alliance offers assistance with securing longer-term housing, beyond the 30 day shelter stay.  To be considered for housing support, you must go through a screening and approval process and an appropriate apartment unit must be available. Our housing options are designed to assist families who are struggling with credit or rental histories as a result of their abusive relationship.   The supportive housing program is available to current clients of Hope Alliance only.  Sliding scale and reduced rent programs are available.  Clients who participate must also be participating in case management services with a Hope Alliance advocate.

Services for Children

All of Hope Alliances services offer special programming for children who have witnessed or been victim to abuse. Our staff includes a children’s counselor and our facilities have various areas for play. We also offer counseling for children at our main office, outreach locations and several area schools.

Protective Order Assistance

A protective order legally requires an abuser to stay 500 feet away from the victim’s home or workplace. It also prohibits them from stalking, assaulting, harassing and threatening the victim. It can also prohibit the offender from going near a school or daycare center that a child protected under the order attends. In order to qualify for a protective order, family violence must have happened in the past and be likely to occur again in the future. Additionally, the abuser must be a current or former spouse, blood relative, relative by marriage, a person with whom you have a child, a household member or roommate, a foster parent or child, or a person with whom you had a continuing romantic relationship. Any adult can also file for a protective order to protect a child from domestic violence.

Every case is unique, so if you think you might be in need of a protective order, please call the hotline at 1-800-460-7233 to discuss your situation and resources that may be available to you.  Our advocates can assist with filing a protective order application, attend your protective order hearing with you, or connect you with other legal advocacy services and resources.


Advocacy is available 24 hours, 7 days/week via the 24-hour hotline and face-to-face, by appointment and also on a walk-in basis to survivors of family violence, stranger and non-stranger sexual violence.  Hope Alliance victim advocates can assist on behalf of survivors with third parties such as schools, employers, law enforcement, housing authorities, healthcare professionals, and prosecutors.

Crime Victims’ Compensation

Hope Alliance advocates can also assist you with applying for Crime Victims’ Compensation (CVC) if you qualify under the program’s eligibility requirements and have reported the crime to law enforcement. The CVC program can help provide you with financial assistance for crime-related expenses that cannot be reimbursed by insurance or other sources. This may provide you with assistance on expenses such as medical care, hospital stays, counseling and relocation expenses.

Counseling and Support Groups

Hope Alliance’s counselors and support groups can be a great resource for survivors of violence. Services are available at our Round Rock main office and in outreach locations throughout the county. In-school counseling and play therapy are also available for children. In addition to individual sessions, our support groups provide clients with an opportunity to share their experiences with one another and know that they are not alone. Support groups have included Sexual Trauma, Adults Sexually Abused as Children, Adult Survivors of Abuse, Teen Sexual Violence Survivors, Child Survivors, Gay/Lesbian/Bisexual Survivors, Parents of Sexually Abused Children, and Help End Abusive Relationship Tendencies (HEART) groups.

Community Outreach

Hope Alliance understands that transportation can be a barrier for many victims of violence who need shelter and support services. Because of this, our intakes and counseling services are available in outreach locations throughout the greater Williamson County area.

Education and Prevention

Hope Alliance is a leader in community outreach, education and prevention around domestic and sexual violence and works to engage the community around these issues. Continuing education, volunteer training, professional trainings, workshops, speaking engagements, and printed materials provide age- and audience-appropriate information designed to further its work to eliminate abuse in the community. Trainings on violence in the workplace and implementing/meeting OSHA standards are also available for local employers. The goals of public education is to increase knowledge of the dynamics of family and sexual violence, the causes and consequences of these crimes, and of the services for survivors and their families.

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