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Open Position-Second Shift Supervisor

JOB TITLE:  Second Shift Supervisor                     SUPERVISOR:  Shelter Director

HOURS:  Flexible, Nights, Days and Weekends       CLASSIFICATION:  Regular, Full-Time, Exempt

Salary Range:  $33,000 – $36,000


ESSENTIAL FUNCTION:  To supervise night/weekend/relief shelter staff, provide 24-hour shelter services and ensure that residents are housed in a safe, secure, healing and sanitary environment during their stay.



  • Maintain communication with all Directors, staff and team members and work to fulfill the needs, priorities, goals and objectives of the agency.
  • Utilize the specialized knowledge and skills acquired through the required certification training and annual continuing education to provide individualized services.
  • Provide non-clinical supervision and direction to shelter direct service staff, volunteers, and interns. This includes, but is not limited to, exploring policy questions/conflicts, resolving ethical dilemmas, managing wait/eligibility lists, assessing community/client needs, and developing/implementing service offerings.
  • Provide intake, crisis counseling, case management, follow-up referrals in-person and on the hotline to primary and secondary victims.
  • Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
  • Informally assess the emotional, physical, social, and educational needs of clients.
  • Autonomously determine appropriate schedule and content for each client meeting, taking into consideration agency policies and procedures, unique client needs and best practices.
  • Formulate individualized service plans and weekly goals, incorporating certification knowledge and skills as well as best practices.
  • Ensure an adequate level of housekeeping to provide a clean and safe environment for residents.
  • Report any needed household repairs.
  • Assure the alarm systems are armed and working properly.
  • Facilitate support groups and other meetings.
  • Admit residents into shelter on an emergency basis. This includes completing all necessary paperwork as well as advising staff back-up of any special needs of newly admitted families.
  • Develop a positive relationship with residents by creating a friendly and compassionate environment.
  • Assist with the collection and maintenance of client data for statistical and programming purposes.
  • Cover monthly on-call rotation, responding to victims of family and sexual violence at hospitals.
  • Report any incident of child or elder abuse to the Department of Public and Regulatory Services and appropriate Hope Alliance staff.
  • Assist with community education efforts, and other duties as assigned by Chief Executive Officer.
  • Attend regularly scheduled staff and team meetings.
  • Acceptance of and respect for agency philosophy, mission, and values.



  • Ability to independently prioritize and manage multiple and sometimes competing tasks and satisfactorily meet deadlines and desired outcomes
  • Ability to plan and implement developmentally appropriate activities.
  • Ability to quickly and accurately analyze problems and identify appropriate solutions
  • Ability to respond in an empathetic/supportive manner to adults/children in a crisis situation.
  • Ability to stoop, bend and lift 25 pounds.
  • Ability to work as a team member, providing support as well as constructive feedback in interpersonal interactions
  • Able to judge the relative importance of issues and act independently to address them, applying the appropriate level of urgency and drive to achieve results
  • Acceptance of and respect for agency philosophy, mission and values
  • Adequate personal health, social maturity, and emotional stability to fulfill the functions of the position.
  • Attention to detail and strong organizational skills
  • Capable of handling complex issues creatively and effectively
  • Demonstrate skill in managing budgets and supplies
  • Effective stress management skills.
  • Experience in independent job structuring and self-directing the work.
  • Highly self-motivated, persistent, dependable, and self-sufficient
  • Must be able to successfully complete the agency-provided State Certification Training within 90 days of hire.
  • Must maintain State certification by documenting annually: six hours of continuing education, the provision of 100 hours of direct services at minimum and the successful completion of a written exam and skills assessment designed to evaluate the special knowledge and skills required for continued certification.
  • Sensitivity to varying cultural, ethnic, and social backgrounds, values, attitudes, and languages.
  • Tact, poise, professionalism, diplomacy, teamwork, humor, and ability to interact with people from all walks of life
  • Working knowledge of Texas laws pertaining to domestic violence and sexual assault, as well as the justice systems
  • Two years experience in a social service agency dealing with sexual assault and domestic violence or residential facility
  • Two years experience in a social service agency providing clinical services to sexual assault and domestic violence survivors
  • Minimum of Master’s Degree in Social Work or related field, licensed to practice in State of Texas.

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