JOB TITLE: Second Shift Supervisor SUPERVISOR: Shelter Director
HOURS: Flexible, Nights, Days and Weekends CLASSIFICATION: Regular, Full-Time, Exempt
Salary Range: $33,000 – $36,000
ESSENTIAL FUNCTION: To supervise night/weekend/relief shelter staff, provide 24-hour shelter services and ensure that residents are housed in a safe, secure, healing and sanitary environment during their stay.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Maintain communication with all Directors, staff and team members and work to fulfill the needs, priorities, goals and objectives of the agency.
- Utilize the specialized knowledge and skills acquired through the required certification training and annual continuing education to provide individualized services.
- Provide non-clinical supervision and direction to shelter direct service staff, volunteers, and interns. This includes, but is not limited to, exploring policy questions/conflicts, resolving ethical dilemmas, managing wait/eligibility lists, assessing community/client needs, and developing/implementing service offerings.
- Provide intake, crisis counseling, case management, follow-up referrals in-person and on the hotline to primary and secondary victims.
- Actively seek out and liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
- Informally assess the emotional, physical, social, and educational needs of clients.
- Autonomously determine appropriate schedule and content for each client meeting, taking into consideration agency policies and procedures, unique client needs and best practices.
- Formulate individualized service plans and weekly goals, incorporating certification knowledge and skills as well as best practices.
- Ensure an adequate level of housekeeping to provide a clean and safe environment for residents.
- Report any needed household repairs.
- Assure the alarm systems are armed and working properly.
- Facilitate support groups and other meetings.
- Admit residents into shelter on an emergency basis. This includes completing all necessary paperwork as well as advising staff back-up of any special needs of newly admitted families.
- Develop a positive relationship with residents by creating a friendly and compassionate environment.
- Assist with the collection and maintenance of client data for statistical and programming purposes.
- Cover monthly on-call rotation, responding to victims of family and sexual violence at hospitals.
- Report any incident of child or elder abuse to the Department of Public and Regulatory Services and appropriate Hope Alliance staff.
- Assist with community education efforts, and other duties as assigned by Chief Executive Officer.
- Attend regularly scheduled staff and team meetings.
- Acceptance of and respect for agency philosophy, mission, and values.
SPECIAL SKILLS AND EDUCATION:
- Ability to independently prioritize and manage multiple and sometimes competing tasks and satisfactorily meet deadlines and desired outcomes
- Ability to plan and implement developmentally appropriate activities.
- Ability to quickly and accurately analyze problems and identify appropriate solutions
- Ability to respond in an empathetic/supportive manner to adults/children in a crisis situation.
- Ability to stoop, bend and lift 25 pounds.
- Ability to work as a team member, providing support as well as constructive feedback in interpersonal interactions
- Able to judge the relative importance of issues and act independently to address them, applying the appropriate level of urgency and drive to achieve results
- Acceptance of and respect for agency philosophy, mission and values
- Adequate personal health, social maturity, and emotional stability to fulfill the functions of the position.
- Attention to detail and strong organizational skills
- Capable of handling complex issues creatively and effectively
- Demonstrate skill in managing budgets and supplies
- Effective stress management skills.
- Experience in independent job structuring and self-directing the work.
- Highly self-motivated, persistent, dependable, and self-sufficient
- Must be able to successfully complete the agency-provided State Certification Training within 90 days of hire.
- Must maintain State certification by documenting annually: six hours of continuing education, the provision of 100 hours of direct services at minimum and the successful completion of a written exam and skills assessment designed to evaluate the special knowledge and skills required for continued certification.
- Sensitivity to varying cultural, ethnic, and social backgrounds, values, attitudes, and languages.
- Tact, poise, professionalism, diplomacy, teamwork, humor, and ability to interact with people from all walks of life
- Working knowledge of Texas laws pertaining to domestic violence and sexual assault, as well as the justice systems
- Two years experience in a social service agency dealing with sexual assault and domestic violence or residential facility
- Two years experience in a social service agency providing clinical services to sexual assault and domestic violence survivors
- Minimum of Master’s Degree in Social Work or related field, licensed to practice in State of Texas.