Join the Team!

Client Services Advocate

ESSENTIAL FUNCTION: Assists in the daily functioning of the shelter, providing client services and administrative assistance.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Maintain communication with others and work to fulfill shelter and agency needs, priorities and objectives.
• Utilize the specialized knowledge and skills acquired through the required certification training and annual continuing education to provide individualized services.
• Provide intervention services to clients including, but not limited to, hotline, case management, crisis intervention, and accompaniment.
• Utilize positive relationship management, with appropriate boundaries, to assist with effective intake, service provision, and exit from the shelter facility, while encouraging clients to be focused on their individualized service plans.
• Cover hospital on-call accompaniment rotation.
• Answer incoming calls and respond in a professional manner with requested information, or direct caller to other designated personnel or providers.
• Maintain a safe shelter environment by de-escalating or responding to crisis situations in a professional and respectful manner, engaging the support of emergency services when needed, and documenting any such incidents according to the facility’s standards.
• Assist shelter clients with accessing basic needs such as food, clothing, toiletries, and medications.
• Liaison with relevant community agencies and resources in order to create a continuum of services that elevates the best interest of agency clients.
• Assist in maintaining a safe and healthy shelter environment, coordinating with maintenance and helping with housekeeping.
• Manage inventory of client forms, brochures, office and cleaning supplies, and groceries.
• Assist with receipt, sorting, and distribution of donations.
• Report any incident of child or elder abuse to the Department of Family and Protective Services and appropriate Hope Alliance staff.
• Assist with community education efforts, and other duties as assigned by Chief Executive Officer.
• Collect and maintain client data for statistical and programming purposes.
• Attend regularly scheduled staff and team meetings.
• Contributes to team effort by accomplishing related results as needed.
• Assist with recruitment, training, and supervision of volunteers.

SPECIAL SKILLS AND EDUCATION:

• Must be able to successfully complete the agency-provided State Certification Training within 90 days of hire.
• Must maintain State certification by documenting annually: six hours of continuing education, the provision of 100 hours of direct services at minimum and the successful completion of a written exam and skills assessment designed to evaluate the special knowledge and skills required for continued certification.
• Two years’ experience in a social service agency, preferably dealing with sexual assault and domestic violence issues.
• Understand, accept and respect agency philosophy, mission and values.
• Ability to maintain and respect confidentiality.
• Experience in independent job structuring and self-directing the work.
• Experience and ability to respond in a supportive way to persons in crisis situations.
• Knowledge of domestic violence dynamics, sexual assault issues, child development, and parenting skills.
• Familiarity with the network of social services in the greater Round Rock area.
• Experience with information analysis, supply management, and inventory control.
• Ability to work as a team member, providing support as well as constructive feedback in interpersonal interactions.
• Sensitivity to various cultural, ethnic, and social backgrounds, values, attitudes, and languages.
• Adequate personal health, social maturity, and emotional stability to fulfill the functions of the position.
• Excellent communication skills.
• Effective stress coping skills.
• Ability to relate to other agencies and departments, including law enforcement, as well as to supervise and support staff and volunteers.
• Ability to stoop, bend and lift 25 pounds.
• Computer proficiency in email and productivity software products.

SUPERVISOR:  Shelter Director

HOURS:  Various                                                     CLASSIFICATION:  Regular, Full-Time, Non-Exempt

FUNDING:  Grant-Dependent

Generous time off and benefits package

Please email your resume to: hr@hopealliancetx.org